General terms of use

LEGAL NOTICE

This Site is published by MICHELIN AIM FZCO, a Dubai Airport Free Zone company with registered address at DAFZA - 8WA - 2nd floor, Dubai, United Arab Emirates.

Please read this legal notice carefully before consulting this Site.

The companies in the Michelin Group have their own corporate existence and an autonomous corporate personality. However, to simplify communication of the information presented on this Site, the following terms may be used: "Michelin" “TYREPLUS”, "Group", "Michelin Group"; and "we"; these terms are used to refer to all the companies in the Group, each of which does business independently.

 

ARTICLE 1: PURPOSE

The purpose of the present notice is to define the conditions in which TYREPLUS is making its site available and the conditions under which you may access and use the site, subject to compliance with the present legal notice which TYREPLUS reserves the right to modify or update at any time. Access to and use of this site imply your agreement with the present legal notice and with TYREPLUS’ practices concerning personal data. If you do not agree with the clauses below, you are advised not to use this Site.

ARTICLE 2: ACCESS TO THE SITE

TYREPLUS strives to keep the Site accessible, without however being subject to any obligation to achieve this. It is specified that access to the Site may be interrupted for the purposes of maintenance, updating or any other reason, particularly of a technical or legal nature. Under no circumstances shall TYREPLUS be liable for these interruptions and the consequences which could result from them for the user.

You agree not to access the site, and in particular any interactive or commercial services, fraudulently.

ARTICLE 3: COPYRIGHT - INTELLECTUAL PROPERTY

The contents (notably data, soundtracks, information, illustrations, logos, brands, etc., as well as the format and appearance of the site) which appear or are available on this site are protected by copyright and other intellectual property rights and are the exclusive property of their respective publishers. No part of the contents of the TYREPLUS site in general, even if it belongs to a third party, may be copied, reproduced, represented, adapted, altered, modified or circulated fully or partially by any means whatever, with the exception of a single copy, stored on a single computer and reserved exclusively for the private use of the copier. The elements presented in this site are liable to modification without notice and are presented without any express or tacit guarantee and are not considered as giving any rights of compensation. The information and images contained in the Internet site are protected by copyright 1997-2012 MICHELIN or covered by its partners' copyright. The logos are registered trade marks.

ARTICLE 4: USE OF THE DOCUMENTS

None of the documents from this site can be copied, reproduced, published, downloaded, posted, transmitted or distributed in any manner, except for the case of a simple recording of documents on your personal computer for your own use and without any commercial aim. In this case, you should ensure that the indications of ownership are kept intact. Alteration and modification of these documents or use of them for another purpose constitutes an infringement of the property rights of TYREPLUS or of a third party.

ARTICLE 5: CONTACT

To correspond with TYREPLUS by e-mail, internet users must fill in the electronic correspondence forms proposed on the site or use the conversation window. 

ARTICLE 6: LIMITATION OF LIABILITY

The documents and information supplied on this site are provided 'as they stand', without any express or tacit guarantee of any kind. TYREPLUS reserves the right to modify or correct the site's contents at any time, without notice. TYREPLUS cannot be held responsible in the event of contamination of users' computer equipment as a result of the propagation of a virus or other computer 'infections'. The site user is responsible for taking all appropriate measures to protect the user's own data and/or software from any possible contamination by computer viruses circulating via Internet. TYREPLUS, its employees, suppliers or the partners mentioned on the TYREPLUS site are not responsible in any case for any claims whatsoever, whether involving contractual responsibility, criminal responsibility or otherwise or for any direct, indirect incidental or consequential damage of whatever nature or for any prejudice, particularly of a financial or commercial nature, resulting from the use of this site or any item of information obtained from this site.

The information, particularly of a financial nature, provided on the Site cannot be considered an inducement to invest or to enter into transactions of any form whatsoever involving Michelin shares. Under no circumstances should such information be interpreted as a solicitation or distribution of shares to the public and it does not constitute an offer involving the purchase, sale or exchange of shares or other Michelin securities, listed or otherwise.

This Site may contain simple or complex links to other Michelin or third-party partner sites. TYREPLUS has no control over these sites and therefore cannot be held responsible for the availability of these sites, their content, advertising material, products, and/or services available at or through these sites. Thus, TYREPLUS shall not be liable in any way for any direct, indirect, incidental or consequential damage that may occur when the user accesses or uses these sites and it shall not be liable for any non-compliance of the contents and services with any regulations or for any information that infringes the rights of a third party. TYREPLUS disclaims any responsibility concerning the information, materials and software on the sites linked by hypertext links to this Site.

Certain information presented on this site is supplied by information providers outside TYREPLUS. The aforementioned content providers have exclusive liability regarding the contents and services provided by them on this site. Consequently, TYREPLUS shall not be held liable for errors, interruptions or delays in the transmission of information, or for their consequences.

ARTICLE 7: PROTECTION OF PERSONAL DATA

Generally, when you browse this site you do not have to provide identification or any personal data. However, we may sometimes ask you for such information, for example, in order to respond to a question from you, to provide services, or for marketing purposes.

We, and third parties acting on our behalf or selected by us, may use the information you give to us. 

This website makes use of cookies to monitor website activity; In order to improve service to you, we collect anonymous data about navigation on this site (pages visited, date and time of visit, etc.). We may use this data to analyse usage patterns or for statistical measurements and studies. We use “cookies” to improve and personalize the performance of the site. You can refuse to accept cookies; however, if you do so certain parts of the site may not be accessible to you. For more information please view our cookies policy.

In the event that you do give us personal data, you have the right to access such data and request that it be corrected or suppressed. All requests concerning your personal data should be directed to: mahla.aref@michelin.com

This site may contain links to other sites. We do not share your personal data with such sites. However, when you leave this site via a link to another site, your activities and personal data on such other site are subject to the practices of the provider of the other site, over which we have no control.

ARTICLE 8: Use of Personal Data

TYREPLUS uses your personal data within the strict limits of the goals for which it was collected. As an example, TYREPLUS may use your personal data to:

• Provide you with information on its products and services;
• Carry out and follow your transactions;
• Allow you to take part in the interactive aspects of its sites;
• Fulfil a site user request (brochure fulfilment, send marketing or promotional materials including e-mails or other information);

• Respond to your comments or requests for information;
• Make the user experience more customer-friendly;
• Compile user data that is stored in our corporate database and may be used for marketing and other purposes;
• Match personal data collected here with data about you that we collect offline; 
• Comply with legal requirements;
• TYREPLUS is committed to not using your personal data without your prior consent. You are to withdraw your consent where it is relevant. 

ARTICLE 9: LEGAL JURISDICTION AND APPLICABLE LAW

Any disputes relating to the Site or to the present legal notice shall be brought before the courts in Dubai, the United Arab Emirates, and will be governed and analysed according to the law of Dubai, United Arab Emirates. Use of this site indicates your express agreement with the application of the present jurisdiction clause. In the event of one of the elements of these conditions of use being judged illegal, null or inapplicable for whatever reason, it will no longer be considered part of the conditions of use and will not affect the validity or application of the other elements.

ARTICLE 10: SALES PRICE 

The prices of products and services contained on the website may be modified by TYREPLUS at any time. The prices applicable to products and services are those in force at the time of making the order. Prices are given in United Arab Emirates dirham (AED).

The prices displayed on the website include value added tax (VAT), fitting and balancing service. 

In the case of a promotional offer, TYREPLUS shall set out its conditions and validity period in the offer.

The prices of products shown on the website are exclusively applicable to the online booking of these products. Accordingly, they are not applicable to purchases made directly at service centres of TYREPLUS. 

ARTICLE 11: BOOKING 

The booking of products and/or services by the Customer on the website is performed in accordance with the different stages of the ordering process provided on the website, from selection of the product and/or service to booking the appointment, which are presented as follows:

1. Search and selection of product/s and/or service/s by the Customer;

2. Display of the results page, in case of several results;

3. Choice of product/s and/or service/s that will be added to the basket by clicking on the “Book now” 

5. Selection of TYREPLUS service centres from which the product/s can be collected by the Customer and/or service/s rendered, and selection of the date and time of the relevant appointment.

6. Entry by the Customer of his or her details and information necessary for the processing of the order.

8. Reading and acceptance of the T&C by the Customer, by checking the box “I have read and accepted the General Terms and Conditions of Order” and confirmation of the order by the Customer by clicking the “CONFIRM” button.

9. Sending of a confirmation e-mail to the Customer’s address given in their details.

At any time before the final confirmation of the order, the Customer will be able to edit the contents of their order.

The Customer’s booking is only final upon delivery of confirmation of the order sent by TYREPLUS to the e-mail address indicated by the Customer, after completion of the order by the latter on the website.

ARTICLE 12: SUPPLEMENTARY SERVICES OR PURCHASES AT THE CENTRE

The Customer is free to order directly from the service centre of his or her choice one or several products or one or several supplementary services.

In such a case, the prices and other conditions of sale shall be those in force in the service centre.

ARTICLE 13: TRANSFER OF RISKS

Product risks are transferred to Customers when they take physical possession upon collection from a service centre.

TYREPLUS retains ownership of all products ordered by the Customer until complete payment of the order, without prejudice to the above provisions.

ARTICLE 14: PERFORMANCE  

With regard to unavailability of the product or service on the agreed appointment date, or definitive unavailability of the product or service, namely:

1. in the event of definitive unavailability of one or several products or services ordered by the Customer, or
2. in the event of inability for TYREPLUS  to deliver all or part of the product/s or perform all or part of the ordered service/s on the agreed date, the Customer shall be informed thereof by TYREPLUS by e-mail or telephone to the address indicated, as soon as possible and no later than the agreed delivery date.

In such cases, the Customers may thus, at their discretion:    

1. Accept the supply of goods or services of an equivalent quality and price to those ordered, if TYREPLUS offers it; or
2. Request the cancellation of the appointment.

 

3. Where TYREPLUS is not, for any reason whatsoever, able to deliver all or part of the product/s or perform all or part of the service/s which are the object of the order on the agreed date.

In such case, Customers may, at their discretion:

1. Maintain their order, if TYREPLUS offers them a new deadline for the delivery and/or performance of service/s; or
2. accept the supply of goods or services of an equivalent quality and price to those ordered, if TYREPLUS offers it;

Article 15: AFTER-SALES SERVICE

The Customer must verify the condition of the products and the correct billing of services as early as possible and, in the case of a fault, the Customer shall immediately inform the service centre of TYREPLUS that performed the service or delivered the product.